At Pixel Perfect Web Studio, our goal is to ensure complete client satisfaction with every service we provide. While we strive to deliver exceptional results, we understand that unforeseen circumstances may arise, prompting the need for revisions or refunds. Below, we outline our refund and revision policies to provide clarity and transparency.

Order Cancellation & Refund Policy

• Cancellation Period: If you decide to cancel an order, you must submit a cancellation request within 12 hours of placing the order.
• Refund Process: Upon receiving your cancellation request, we will process a refund through the original payment method used within 96 hours.
• Non-Refundable Cases: Refunds are not applicable if the cancellation request is made after the 12-hour window.
• Service Switches: We do not permit switching services or postponing orders once the project has commenced.

Order Revision Policy

• Revision Requests: If the delivered project does not meet the agreed-upon scope or fails to adhere to the deadline, you are entitled to request a revision.
• Timely Delivery of Revisions: We will address your concerns and provide the necessary revisions within a reasonable timeframe, based on the complexity of the adjustments required.
• Obsolete Deliverables: In cases where a deliverable becomes obsolete due to technical changes (e.g., platform updates or algorithm changes), we will offer equivalent services to ensure value for your investment.
• Project Holds: You may request to put a revised project or alternative service on hold until you are ready to proceed.